FAQ

We pride ourselves on making it a top priority to respond quickly when there’s a care need and can arrange services the same day we receive a request.

Arise and Shine Caregiver team member undergoes extensive background checks by the Department of Public Safety.  

If a scheduled caregiver cannot come when scheduled due to illness, an emergency situation, or vacation, another equally equipped caregiver will come in the interim. 

In addition to providing in-home care, our network of caregivers can travel to assisted living facilities, hospitals, rehabilitation centers, or any other location the client needs. 

Yes! There are many ways in which Arise and Shine Group of Companies can serve your specific needs, even if it's just the peace of mind to know you have an expert ear to talk to when needed. Contacting Arise and Shine Group of Companies is our way of meeting your needs, when you need us! 

Many employers believe that by simply paying an employee a salary instead of an hourly wage, it does away with the obligation to pay overtime. It is not the job title or solely the method of payment that determines if a job position meets the Department of Labor requirements to be exempt from overtime. A person may have "Manager" or "Supervisor" in their job title, but if certain criteria aren't met the employee may be entitled to overtime even if they are paid a salary. 

There are many types of employee relations issues ranging from basic employee counseling, coaching, conflict resolution or resolving complaints. The range of potential issues is endless. Through Arise and Shine, expert advice is just a phone call away! We'll be there to walk with you through those sticky employment issues. 

We conduct an extensive internal investigation including prior employment and personal references. We perform a nationwide database search into each applicant’s criminal background. Security personnel must undergo criminal history fingerprint checks conducted by the UK Department of Public Safety.

Our training program consists of classroom training that covers state laws and general security procedures. In addition, all security personnel receive specific on-site training for each individual client. All security officers are properly trained before starting their assignment.

Depending on management needs, daily security reports can be provided for each shift. Incident reports will be provided if some of sort of security violation occurs. This would consist of any criminal activity, any property loss or damage, any falls or injuries occurring on the property. Electronic reporting can be provided to clients.

There are a variety of factors that go into the cost of service. For example, the number of hours, location, specific duty requirements and other contributions as well. We would be happy to meet with you and discuss what your specific needs are. 

We equip our security guards with the latest technology. This allows them to be as effective and efficient as possible when watching for and reporting suspicious activity. This also allows guards to be vigilant in reporting and responding to citizen or client concerns.